"Accelerated Gigabytes" charge increase with no increase in traffic

What is the name of the domain?

example.com

What is the issue you’re encountering

Billing for Argo “Accelerated Gigabytes” is double this month with no corresponding increase in traffic. Also, the Argo dashboard says “Argo Smart Routing is optimizing 0.0% of requests to your origin”. So it appears Argo is not working. Why am I being charged more?

What steps have you taken to resolve the issue?

Tried contacting support. No help. The increase in “Accelerated Gigabytes” seems to correlate with turning on Tiered Caching and Cache Reserve. Could this impact the number of “Accelerated Gigabytes”?

What are the steps to reproduce the issue?

Go to Argo dashboard page.

Screenshot of the error

Hi there,

Thank you for contacting Cloudflare Support. My name is Daniel and I will be assisting you today.
I’m sorry to hear that you’re experiencing some problems regarding your service.

Could you please share your support case number here?

Thank you.

01124964