Abusive practices reported by Robin Dev

Hello,

I recently read an article on Robin Dev’s Substack (Cloudflare took down our website after trying to force us to pay 120k$ within 24h) where he mentions that his company was forced to pay $120k within 24 hours to upgrade to Cloudflare’s Enterprise plan under the threat of having all their domains removed. He reported that after declining the offer and mentioning negotiations with a competitor, all their domains were deleted, causing significant disruption.

I would like to understand Cloudflare’s side of the story regarding this incident. Are there specific procedures Cloudflare follows in such cases? I appreciate any clarification from a Cloudflare representative.

Thank you.

There likely won’t be any response here to an issue relating to a specific customer.

This is probably as official as you’ll get…

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