Abuse report form - rejecting ALL submissions

What is the name of the domain?

example.com

What is the issue you’re encountering

When submitting abuse complaints to the cloudflare abuse form, 100% of submissions are being rejected

What steps have you taken to resolve the issue?

Cleared cached, tried different browser - the issue persists over the course of many weeks.

What are the steps to reproduce the issue?

Submit an abuse report at https://abuse.cloudflare.com/phishing

In 100% of cases an email will be received stating:

Hello,

Cloudflare received your phishing report regarding: austrailiaolineservces.org

We are unable to process your report for the following reason(s):

We were unable to confirm phishing at the URL(s) provided.


Please be aware Cloudflare offers network service solutions including
pass-through security services, a content distribution network (CDN)
and registrar services. Due to the pass-through nature of our
services, our IP addresses appear in WHOIS and DNS records for
websites using Cloudflare. Cloudflare cannot remove material from the
Internet that is hosted by others.

Please reply to this message, keeping the report identification number
in the subject line intact, with the required information.

To respond to this issue, please reply to [email protected].

Thanks,
The Cloudflare Team.

Screenshot of the error

Are you the Website owner? :thinking:
Might want to cross-check and clear for any malicious code and malware at first sight:

If not, then unfortunately I am afraid we cannot help here except you could file an Abuse request to Cloudflare about this. However, the domain owner should somehow be notified, if true, and act upon those events with required actions to prevent this in future.

Furthermore, should it be https://my.gov.au/ or some other? :thinking:

Looks for sure fake even in the source code view, weird it got rejected:

Seems like an obvious miss from t&s, do you have any other report that was rejected as well? I’m unsure what our options from the community are but I’ll ask

1 Like

Every report is being rejected and has been for about 1 month. Another example is: [0b4b7c71330d5193]

Forwarding to abuse@cloudflare and abuse-replies@cloudflare have not got any response.

I’ve reported this Abuse to the domain registrar - Hostinger.
Was asked to provide more feedback as I did, and received confirmation form Hostinger that domain is suspended.

Domain status also changed and currently is as follows:
Updated Date: 2025-01-12T02:54:51Z

Domain Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited
Domain Status: clientHold https://icann.org/epp#clientHold
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited

Thank you for help!

1 Like

Your response has absolutely nothing to do with the fact that the Cloudflare abuse reporting form is rejecting all phishing submissions.

Hi, justin1987au2! We are investigating this case with the help of our specialist team, and we’ll get back to you as soon as we got an update. Thanks for your patience!

2 Likes

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.

What is the name of the domain?

What is the error message?

Abuse report form - rejecting ALL of the submissions

What is the issue you’re encountering

Abuse report form - rejecting ALL of the submissions

What steps have you taken to resolve the issue?

Per my previous thread which has been closed by your system because there has been no discussion for 2 days (no reply for 2 days, that MUST MEAN THE ISSUE HAS BEEN RESOLVED) THIS ISSUE IS STILL OCCURING:

and now I have to waste more of MY TIME creating this thread… AGAIN.

See rejection email: [fc94b91756a7a4c1]

What are the steps to reproduce the issue?

Report phish to abuse.cloudflare.com

Screenshot of the error

That is something Cloudflare should cross-check withing it’s T&S and Abuse team and Abuse system, if that’s your question and concern here?; why it’s working as it is. Neither you, neither Community cannot force it to change, nor help here. Thank you for notice. Team is acknowledged about this and working on. Suspicious domain is suspended. Thank you for patience.

Try reporting those domain(s) to domain registrar instead.

and how are Cloudflare “cross-check withing it’s T&S and Abuse team and Abuse system” - if the complaint is automatically rejected, as in these cases posted above?

[7d85045cc0cef862] is the latest one to be automatically rejected.

[5c97d1e8d16bc0eb]