About the Billing category

To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit and choose Billing. Please share your ticket number here so that we can track it.

Billing - For billing & payments related question


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Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit and choose Billing. Please share your ticket number here so that we can track it.

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Next Steps

View Cloudflare Plans
Visit the Billing Page Dashboard
Cloudflare Billing Documentation
Ask for Advice & Share Your Insight

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Cloudflare Billing Policy

Please be aware that posting confidential details like origin IP or other server information may compromise the security of your website. In order for the Community to efficiently and quickly offer advice & insight, please include the name of your site (i.e., example dot com) and the error message or number you are encountering. Also, include what troubleshooting steps you have taken and the result of those actions.

The Community cannot see your account nor billing details, you will need to contact Cloudflare Customer Support for payment-related questions.

To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select “get more help”.