A new purchased domain cannot be added

I just purchase a new domain from namecheap today but it cannot be added and say “This zone is banned and cannot be added to Cloudflare at this time, please contact Cloudflare Support”.

I know I need to submit a ticket for clearing a permanent ban from https://support.cloudflare.com/hc/en-us/articles/205359838. But before file a support ticket, it needs to choose a domain from existing domain list and cannot add the new one. So, should I pick an old domain to submit the ticket or there has another way to submit a ticket for new domain? Thank you.

You can try support [at] cloudflare.com

@cloonan

2 Likes

Hi @user3614, can you share your ticket number here? I’d like to keep track of progress.

Thanks for help. Emailed and the restrictions has been removed. FYI: #2540704

Hi @user3614, let us know if you encounter any further issues.

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