Due to a recent spike in bot traffic slamming our online forum, we’ve recently been running our site in super bot fight mode. It’s pretty solid, but I have one user who is being incorrectly flagged as a bot. I’ve added him as an allow rule in the firewall for now, but this seems to be a poor solution to this particular problem.
I’m not an enterprise customer, and the docs seem to indicate that only the enterprise customer tier has the tools to report false positives? Am I reading this correctly?
Or is there something else that can be done to remove a bot flag from a specific IP origin?