A GravityForms user reg form is being blocked from creating a WooComm user

[ltaylor]

What is the name of the domain?

theratogs.com

What is the error number?

N/A

What is the error message?

None

What is the issue you’re encountering

New user account is posted, takes 2 hours to show up in Woo; new account only has userid and email, no other form contents

What steps have you taken to resolve the issue?

The GF form works correctly in staging site not covered by Cloudflare; have recreated reg form feed from scratch; multiple emails with GF support, but form seems to be working properly; added code to enable multiple post tries;

Was the site working with SSL prior to adding it to Cloudflare?

Yes

What is the current SSL/TLS setting?

Off

What are the steps to reproduce the issue?

Go to www.theratogs.com/signup and create a new userID; the signup form notification will come to us immediately; two hours later, your new user account might show up in the Woo users roster as Pending and incomplete.

[oshariff]

@ltaylor

Go to www.theratogs.com/signup and create a new userID; the signup form notification will come to us immediately; two hours later, your new user account might show up in the Woo users roster as Pending and incomplete.

Hi there, which part of the form is not being transmitted correctly? I would expect a user creation should be simply writing variables to a database. Is Cloudflare blocking any database connections or something else maybe in play here.

[ltaylor]

Thanks for the reply. I responded in detail to an email from Cloudflare support. Let me know if I need to duplicate that here.

[oshariff]

That won’t be nessesary.

Please continue to work with the Cloudflare Engineer over email.
You may provide the case ID here or privately to me, I can take a look on the case.

Thank you.

[ltaylor]

Many thanks… I’ll provide an update either way.