A disgruntled employee hijacked our domain

Website, Application, Performance
1

What is the name of the domain?

activepilot.com

What is the error number?

No error number

What is the error message?

No error message

What is the issue you’re encountering

A disgruntled employee hijacked our domain

What steps have you taken to resolve the issue?

We tried to move the namservers but the employee move all to cloudflare and we don’t have access to anything.

We have tried to contact with cloudflare support opening tickets, and they answered 12 days ago “I’ve escalated this request onto our Trust and Safety Team for review.
It is currently being reviewed, and Trust and Safety will reach out to you as soon as possible to address this”.

I can’t follow the tickets because “My Actitities” section is not working, now we have the site and all services down.

Please we need help urgent.

2

In order to get control of the domain name, you would need access to the Cloudflare account it’s in.

Since this isn’t a technical issue, I don’t think there’s anything anyone in the community can do to help. We don’t have any visibility into Trust & Safety and they don’t participate here.

3 Likes
3

At this point it is likely a legal dispute. Hire a lawyer for the next steps.

2 Likes
4

Yes, that was the first step. We have a lawyer in charge.

5

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