Same issue Case Number 01374056
Unable to get any response via ticket even with “Urgent” priority
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2 weeks, still didn’t get any response
Can’t add payment method because Cloudflare captcha is failing on Cloudflare website 
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Still no response, this is pretty concerning
Luckily I was able to pay for domain renewal through squarespace, but it mean that if I’ll rely on Cloudflare I will be not able to pay for domain in time.
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This topic was automatically closed after 9 days. New replies are no longer allowed.
What is the name of the domain?
any domain in account
What is the error message?
account does not have payment method set up
What is the issue you’re encountering
Unable to add payment card
What steps have you taken to resolve the issue?
Multiple browsers
Different cards / PayPal
Customer support
Update billing address via API
Billing issues requre a Billing ticket with Support
01374056
In what area can we help you?
Payment issue
What are the steps to reproduce the issue?
Try to buy or renew domain name
Try to add payment method
Screenshot of the error
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24 days since I opened ticket, still no response anywhere
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A post was split to a new topic: Billing no ticket shared
A post was merged into an existing topic: Cant add Billing system error: account does not have payment method set up
34 days, still not solved
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I have exactly the same issue. Created the ticket on January 20, then set priority to High and now Urgent. I am being completely ignored. My domain expires in 2 weeks and I will be forced to leave Cloudflare registrar because of this.
I understand I am only a free tier, but being treated like an absolute trash does not exactly make me want to upgrade - or deal with CF at all.
1 Like