81053 Cloudflare/Namecheap/Kajabi

Here’s what I’m trying to do and the final step where I’m at and before I processed to the next step that seems to be highly suggested I want to ask and be sure that what I’m about to it won’t screw up anything between the three sites and that it may be a simple fix.

I have my products & clients on Kajabi. Kajabi sends my emails to them.

I have my domain name (website) from Cloudflare.

I have the email for the business from Namecheap.

Both Kajabi and Namecheap have asked me to configure these DNS settings.
Kajabi pointed me to Namecheap.

Namecheap chat gave the best help with steps by step instructions on how to do this myself.

I’m on the third step of the tutorial and I get Error Message: “An A, AAAA, or CNAME record with that host already exists. (Code: 81053)”

I see the records and that there is a CNAME already listed but its not as Namecheap suggested to add it. Instead it’s listed with Kajabi on the record.
Here’s how it shows up on records:

Here’s how Namecheap suggested:
Type :CNAME | Name : mail | Domain name : privateemail. com | Automatic TTL

Now I read that you can delete the record and then just add the new one.


It’s setup with Kajabi and like I stated earlier - Kajabi hosts our products and SENDS our emails.

BUT! Namecheap is the one who has our business email account. We are supposed to be receiving our email responses through the Namecheap website.

So how does that work?

Which should I configure the record to???

This is time sensitive and any and all help will be greatly appreciated.

Thank you so much for your time to read this entire thing and respond with your experience and knowledge. :slight_smile:

It doesn’t, not with the same domain, anyway.

In reviewing both providers’ documentation, I see they both, understandably, expect you to create MX records for their service. You cannot have MX records in place for both Kajabi and Namecheap mailservers and expect either to work. This is one of the reasons why it is common to see marketing email sent from a dedicated subdomain such as em.example.com.

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