6-year domain renewals failed,but payment has been successfully made

[bddzjc]

What is the name of the domain?

605656.xyz

What is the error message?

We were unable to process your payment. To keep your domain registration, update your payment method.

What is the issue you’re encountering

I successfully paid $4.98, but the 6-year domain renewal failed.

Billing issues requre a Billing ticket with Support

Case # : 01270061

In what area can we help you?

Payment issue

[fritex]

@bddzjc

To keep your domain registration, update your payment method.

@bddzjc

6-year

Did you used Credit card for this? Might be the data at Cloudflare is old since credit card is issued for up to 5 years or so.
You might need to double-check and update your billing. Otherwise, have you used some other payment method?

@bddzjc

01270061

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

Billing, Plans & Subscription Questions

The Support team is aware of some recent errors; 1258, 1315, subscription changes, and plan changes. If you’re encountering any of the above issues, please report them directly to Customer Support at, https://dash.cloudflare.com/?to=/:account/support If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. watch this topic for updates → Billing Subscr…