525 Error via Podia

Apologies, I am not a coder or developer but I need some help.

I have just set up a new website with Podia and switched the CNAME to them but now I am getting a 525 error. My site has been down for nearly 24 hours which is bad. What should I try on my side and what should I tell them to do?

You have an SSL issue on your server, which your host needs to fix.

I’d recommend to pause Cloudflare (bottom right), talk to the host to get site properly configured and once it loads fine without Cloudflare, it will also work on Cloudflare.

it works okay when it is on their subdomain

It needs to work fine on your domain.

Hence proceed with what was suggested.

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