525 error - called Godaddy and was told the issue is with Cloudflare

[johnnyburke85]

went to my site www.pbcinsurancegroup.com today and saw this message:
" Retry for a live version
This page (https://pbcinsurancegroup.com/) is currently offline. However, because the site uses Cloudflare’s Always Online™ technology you can continue to surf a snapshot of the site. We will keep checking in the background and, as soon as the site comes back, you will automatically be served the live version. Always Online™ is powered by Cloudflare | Hide this Alert

What happened?
Cloudflare is unable to establish an SSL connection to the origin server.

What can I do?
If you’re a visitor of this website:
Please try again in a few minutes.

If you’re the owner of this website:
It appears that the SSL configuration used is not compatible with Cloudflare. This could happen for a several reasons, including no shared cipher suites. Additional troubleshooting information here.

Called Go daddy and was told the issue is with Cloudflare… anyone else have the same problem?

[anon13899255]

Hello dear,

This kind of problem can happen when origin is unreachable in HTTPS mode.

You may find this information helpful.

Community Tip - Fixing Error 525: SSL handshake failed

Error Try the suggestions in this Community Tip to help you fix Error 525: SSL handshake failed. Background Error 525 indicates that the SSL handshake between Cloudflare and the origin web server failed. This only occurs when the domain is using Cloudflare Full or Full (Strict) SSL mode. This is typically caused by a configuration issue in the origin web server, when this happens, you’ll see “Error 525: SSL handshake failed”. [Screen Shot 2022-01-27 at 12.55.03 PM] Quick Fix Ideas If you…

I would suggest, try keeping Flexible SSL mode.

In case you see redirect loop, please follow this instruction.

Let me know if you have additional queries.

Thanks

[sandro]

@anon13899255

I would suggest, try keeping Flexible SSL mode.

Please, do not. This is the most insecure and most discouraged setting.

[domjh]

Hi @johnnyburke85,

I would suggest that it is an issue with GoDaddy! They need to configure your site to use SSL and you need a valid certificate on the server.

You could pause Cloudflare on the site, sort out the SSL config on GoDaddy and re-enable Cloudflare.
You can pause Cloudflare from the Overview tab of the Cloudflare Dashboard, bottom right under Advanced Actions.

You can read Why flexible SSL mode is not the best choice!

[anon13899255]

I do agree with your words that Flexible is not an idle thing one would expect from SSL. It just for eyeball to get HTTPS. Surely, having encrypted connection from origin level would be better. OP need SSL for that. I just wanted to make things bit easier to bring site back quickly.