524 Gateway Timeout

Hi,

My customer from Seattle receives a 524 gateway timeout error on my site:

https://photos.google.com/photo/AF1QipOtk3XMU5vl5Lb5UfhhjTv-hzgDVVqYs-pMgbUE

I visited the same page from Boston and it worked fine. How do I troubleshoot the error?

Hi @user1041,

I can’t open the photo that you linked to, but I’m guessing it was just a screenshot of the 524?

I would start with this:
A 524 error indicates that Cloudflare made a successful TCP connection to the origin web server, but the origin did not reply with an HTTP response before the connection timed out. Review the suggestions in this Community Tip for troubleshooting ideas.

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