520 Errors returned sporadically from a site hosted on Vercel

What is the name of the domain?

attio.com

What is the error number?

520

What is the issue you’re encountering

Users are being presented with a 520 error from Cloudflare (triggering a custom error page)

What steps have you taken to resolve the issue?

  • We have investigated the Vercel logs and cannot find the relevant requests
  • We have explored whether our headers exceed the 16KB limit
  • We are unable to remove Cloudflare protection of the resource for internal policy reasons

What are the steps to reproduce the issue?

We cannot reliably reproduce the issue - but a Ray ID that it occurred on is 8e826d0bfc3abefa

Welcome to the Cloudflare Community. :logodrop:

Have you worked through the troubleshooting guide for that error?

Were you able to find the Ray ID in your security events?

Yes we worked through the troubleshooting guide but were not able to find anything that looks overly suspect. Vercel is not showing logs for the page view and there’s no system we can see that would result in oversized headers on certain responses.

We’ve had incidents in the past where the 520 was caused by overly large CSP headers but the headers on this page are static at 6kb so shouldn’t be triggering the 520. Given that it’s Vercel it feels unlikely to be a HTTP/2 misconfiguration so we’re a bit stuck.

Security Events shows no findings for the RayID in question and the time period concerned.

Just posting here again to ensure this stays open!

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