504 Errors


#1

Hi,

We’re trying to update our database with WP All Import and keep getting a 504 error.
Paused our site on Cloudflare, but still get the message.
Contacted the host (InMotion) and they did this:

" [Fri Oct 12 06:22:05.468308 2018] [proxy_fcgi:error] [pid 32081:tid 140683664893696] (70007)The timeout specified has expired: [client 104.152.109.44:31412] AH01075: Error dispatching request to : (polling), referer: https://www.econoautosale.com/wp-admin/post.php?post=1041057&action=edit

“We increased the time out setting in apache from 300 to 600 which seemed to improve the situation but resulted in the same 504 error however, this time it did not generate an error log on our side.”

Any ideas?

Thanks.


#2

A Cloudflare branded 504 error or a generic one? 504 would indicate there is still some proxy, between you and the server, running into its timeout.


#3

It’s a Cloudflare branded 504 error.


#4

That should not be the case any more, as your host is not going via Cloudflare at this point. We are talking about www.econoautosale.com, arent we?

In that case I’d assume you still have some previous DNS record cached somewhere. Make sure that is up-to-date.


#5

Yes, that’s the right site.

Any idea how I find the wayward cached DNS record?


#6

I’d first try it with ping and nslookup. What operating system are we talking about?


#7

My computer is Windows 10, if that’s what you mean.


#8

I meant the machine where you get the error you posted.


#9

Yes, Windows 10


#10

Alright, then run ping www.econoautosale.com and nslookup www.econoautosale.com and post the output.


#11

Microsoft Windows [Version 10.0.17134.345]
© 2018 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>ping www.econoautosale.com

Pinging econoautosale.com [104.152.109.44] with 32 bytes of data:
Reply from 104.152.109.44: bytes=32 time=50ms TTL=50
Reply from 104.152.109.44: bytes=32 time=57ms TTL=50
Reply from 104.152.109.44: bytes=32 time=54ms TTL=50
Reply from 104.152.109.44: bytes=32 time=51ms TTL=50

Ping statistics for 104.152.109.44:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 57ms, Average = 53ms

C:\WINDOWS\system32>nslookup www.econoautosale.com
Server: cdns01.comcast.net
Address: 2001:558:feed::1

Non-authoritative answer:
Name: econoautosale.com
Address: 104.152.109.44
Aliases: www.econoautosale.com

C:\WINDOWS\system32>


#12

Thats the right IP and points right to your host, so you should not get any Cloudflare branded pages. Try to clear your browser cache and maybe restart your browser (if you havent already done so) to make sure there is nothing cached there either.


#13

Okay, that got rid of the Cloudflare-branded 504 page. Still failing though. Does that suggest then, that the problem resides with the host?


#14

Yes, respectively a 504 error would indicate some other proxy inbetween as mentioned earlier. I’d contact the host, respectively whomever is responsible for the site maintenance.


#15

Thank you for all of your help!