503 error instead of website resolving

Website, Application, Performance
1

What is the name of the domain?

https://cliffsidecottage.uk/

What is the error number?

503

What is the error message?

No server is available to handle this request.

What is the issue you’re encountering

im getting a 503 error for the first time ever and checked with platform provider and domain registrar and they say contact Cloudflare

What steps have you taken to resolve the issue?

ive spoken to the domain registrar 123 reg and the booking page platform provider tech support team (TXGB) and they both say everything fine their and and to contact Cloudflare to resolve, any help advice much appreciated? :slight_smile: Many Thanks, Dan

What are the steps to reproduce the issue?

visit the domain https://cliffsidecottage.uk/

Screenshot of the error

screenshot-cliffsidecottage.uk-2024.08.13-10_42_25.png

2

The error is produced from your web server. If it were to be from CF, then there would be the mention of ‘Cloudflare’ as well. You need to investigate with your host. See more information here:

1 Like
3

This error comes from your host.
In other to prove this just temporarily disable cloudflare proxy.

2 Likes
4

Thanks so much neiljay yeah thats the prob i got no idea where I’m hosting this one :), DNS just points at Cloudflare so cant find out that way :frowning:

5

thanks russ14, yeah cant work out where to find out where its hosted, since can only see the Cloudflare name servers

6

If you are able to log into the account you could run a whois on your origin IPs to see who the host is.

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7

thanks dmartin1, which/what account do you mean the domain? the registrars or other?

the only nameservers i can see at the registrars are the Cloudflare ones

8

The Cloudflare account for the domain.

Do you remember setting one up?

If you do and your having trouble logging in, you can try to recover the email address using the form below:
https://dash.cloudflare.com/forgot-email

If you have not set up a Cloudflare account and do not want to use Cloudflare you can just remove our nameservers at the registrar and we will not have any effect on the domain then.

1 Like
9

yes i have a free Cloudflare account and i want to keep using it ideally for the SSL

i can only seme to see the Cloudflare NS in there though

where do i find the origin ips?

thanks
dan

10
  1. Log in to the Cloudflare dashboard and select the account and domain.
  2. Go to DNS > Records.
2 Likes
11

The origin IP is provided by your host which you will find in your hosting control panel

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12

thanks dmartin1 and yes i have looked in here and only see the cloudafre name servers and the contents IPs which when i do a “who is” just point to the ripe registry

13

any chance anyone who is seeing this and can advise since please, still getting the same problem?

Many Thanks
Dan

14

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.

16

@dan6 I am getting a 522 that is from your origin webserver.

Contact your hosting provider

:point_up:, do this :point_down:

That is located here on the first A record line → https://dash.cloudflare.com/?to=/:account/:zone/dns

Your cloudflare account

Do a whois ip on your orgin IP address here, IP WHOIS Lookup.

Doing that I see the host is webfusion, does that sound familiar?

17

Thanks so much cloonan - yes that’s 123Reg where I registered the domain name but they don’t host any webpages i just fwd the nameserver to cloudfares tara and eric servers which worked fine for a few months then this started happening

1 Like
18

So any ideas what i need do next (given the above, my last reply/comment) ?

19

any further advice here pls since issue still unresolved as per my last comment about 123 reg just being the domain reg i don’t host it there (or anywhere else as far as I’m aware) ??

20

By doing this

Go here to find the IP

Go here to see who owns that IP

1 Like