500 error when trying to change zero trust plan

Related to

Settings

What is the error number?

500

What is the error message?

Internal error

What is the issue you’re encountering

the purchase button when changing plan in zero trust returns a 500 internal error when clicked

May I ask if you’re still experiencing this error?
Have you added Payment/Billing method to your Cloudflare account first? :thinking:

You’ll need to follow these directions here:

Yes im still having the same problem, and now i wanted to enable load balancers and the same error happens, the requests to subscriptions fails with internal error. and i tried also in incognito

i have been like this for more than 2 weeks.

i cannot either buy cloudflare zero plan or loadbalancers