$50 payment taken for 2 cancelled Pro accounts

General Billing
1

What is the name of the domain?

None

What is the error number?

None

What is the error message?

None

What is the issue you’re encountering

2 Pro accounts cancelled in July with confirmation from Cloudflare. No billable usage or charges in my account but $50 payment has been charged. These payments are not listed in my Cloudflare account.

What steps have you taken to resolve the issue?

Opened a support ticket on 11th September. Had no reply.

Billing issues requre a Billing ticket with Support

01126700

In what area can we help you?

Refunds

2

Welcome to the Cloudflare Community. :logodrop:

Thanks for sharing ticket number. I have submitted an escalation request.

3

Thanks

1 Like
4

After still having had no reply from billing, but I checked previous payments and compared them to invoices in Cloudflare and it seems that Cloudflare didn’t take payment in April 2024, so this is what the payment in September was for. I’ve now closed the billing ticket. Thanks for your help.

3 Likes
5

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