5 Day with not reply!

Hello

I have problem:

when i try add new domain show to me this error "Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to upgrade is marked as Do Not Upgrade. (Code: 1315) "

and i have ticket #3292112 I’m not receive reply form 5 day!!

Hi there, our apologies for the issues here. I have replied at your ticket 3292112 with more details.
As a reference on what has happened here:

The domain you are trying to upgrade was previously added under a different account, which is currently in a locked state due to a Billing issue. Please let the old owner know to take care of the Billing issue or write from the old account and we can provide more details regarding the issue you are facing.

Please let us know if you need anything further by replying to the ticket, and it will be automatically reopened.