404 on manage domain page, support not responding

[_s-d]

What is the name of the domain?

mikrogames.com

What is the error number?

404

What is the error message?

404 | We can’t find the page you’re looking for.

What is the issue you’re encountering

Trying to load the manage domain page for a domain on cloudflare, cannot access despite being superadmin

What steps have you taken to resolve the issue?

Contacted support over a month ago, but no (human) response. domain due for renewal early next month. Fed up and wish to transfer domain elsewhere.

Registrar issues require a Registrar ticket with Support

01342145

In what area can we help you?

Transfer a domain from Cloudflare

What are the steps to reproduce the issue?

visit https://dash.cloudflare.com//registrar/domain/, get 404 error despite being superadmin.

[cloonan]

@_s-d

being superadmin

Hi @_s-d that domain does not show in the account you are using here, is it in a different account? If so, let me know and I will drop a private message for details.

I did attempt to correct for the error, so it may work in the correct account without more effort, but let us know and we’ll go from there…

[_s-d]

It is the same account; I tried changing emails to the original one my account was set up with as my original ticket was auto-closed from the mismatch. happy to PM, thanks.