March 19, 2023, 1:51am
Hello, when i trying to access my domain (overview,web3), the view is “
403 | You don’t have permission to view this page.” and when i check the console, the console says that “Add a core subscription first and try again. The zone does not have an active core subscription.”
what a problem? i think many people got same case. i have create a ticket to. thankyou
Based on the phrasing, I’m thinking -
Can you navigate to
https://dash.cloudflare.com/88172fed1c300697c41c0bdf29313776/gwadit.net/select-plan (e.g. append “ /select-plan” to your own link) and try to select a plan (e.g. “Free”) there, and then return whether or not selecting a plan makes it work?
If that doesn’t help, …
… Can you share the ticket number?
March 19, 2023, 3:49am
Hello, thankyou for your respon, i have select the free plan and it still doesnt work, this is my ticket number ** [
I believe we would need to have your ticket escalated, and applied (hopefully) the same solution as
@kiki mentioned, that ticket 2736132 from this other thread could have provided there:
I have lodged a ticket (#2736132) regarding the following issue:
Navigate to Domain Overview and get the following error Error 403 | You don’t have permission to view this page' message.
Findings / Actions:
Same issue on Firefox & incognito too.
HAR recording uploaded in the ticket.
Console logs shows the following API endpoint (/api/v4/zones/61d9faec16d1d1b632030caf5390492f/subscription) returning a 404; further investigation shows the endpoint returns
That thread does (unfortunately) not make it clear, whether there is actually a thing that a customer can do on their own.
I added myself to your ticket to track progress and have alerted my colleagues. Sorry for the issue.
March 23, 2023, 7:04pm
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