403 error (forbidden)

Hi guys

one of my sites - https://bathelinaladderkenya.org/ - returns a 403 (forbidden) error on GTMetrix.

I’ve tried disabling plugins etc to try to find the problem and checked the SSL certificate is correctly installed etc. But no luck.

Could it be something on Cloudflare that is blocking access to this site?

Hi @footy4kids,

I seem to be able to access the site, but also can’t run a GTmetrix test on it.

If you go to the Firewall tab in your Cloudflare dashboard, do you see any events in the event log that correspond to the attempted tests? This would show if it could be Cloudflare blocking it.

Hi.

Thanks for the suggestion!

I’ve checked the log and checked for any rules that might prevent GTmetrix from accessing the site but there is nothing.

It’s a bit of a mystery!

No problem, you could try pausing Cloudflare on the site and running another GTmetrix test to confirm, but I doubt this is Cloudflare related.

You can pause Cloudflare from the Overview tab of the Cloudflare Dashboard, bottom right under Advanced Actions.

I have disabled Cloudflare for this site but the problem remains. I will have to look elsewhere!

Thanks for your help, much appreciated.

No problem, sorry I couldn’t help further, I hope you manage to get it resolved :slightly_smiling_face:

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