301 redirected you too many times - after LetsEncrypt renewal

Hi Cloudflare Community,

I’ve come across a problem I can’t seem to solve, so wanted to ask for some guidance from the community.

I have a site at which I partially administrate and moved to Cloudflare earlier this year, no problems at all everything has been running great.

Yesterday it looks like the LetsEncrypt certificate renewed and since then the site does not resolve with “redirected you too many times.” Inspecting this in chrome I can see its a 301 redirect loop. However, I don’t have access to the site server, and the web developer responsible for the site isn’t answering his calls or emails.

I have tried disabling the proxied status for the sites A and CNAME records, and “Pausing Cloudflare” from the dashboard. Same issue.

I would like to ask, if the 301 redirect is a result of a server side issue - and I don’t have any access to make changes there, is it possible some how to resolve this issue? Or am I at the mercy of my ethereal counterpart who has access to the web server?

Any advice on this would be greatly appreciated, I should add - I’m not a web developer, rather an IT admin, so while I’m comfortable resolving various issues with this one in paticular I can’t actually think where my solution might start - especially given that I have no access to the web server to check / make changes there.

Thank you.

Is that error Too Many Redirects? If so, just post the error Too Many Redirects in your topic and it will link to a Too Many Redirects #CommunityTip

Screenshot 2023-03-24 at 12.24.10 PM

Or :search: for Too Many Redirects

Screenshot 2023-03-24 at 12.23.52 PM

Either way, you’ll get to a #CommunityTip with QuickFix idea for the error Too Many Redirects

I suspect you just need to remove the redirect at the origin.

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