2fa recovery

[user8217]

Hi there - I’ve tried searching for this situation so I do apologise if I’ve missed something.

I have lost my 2fa + recovery codes.

I tried opening a support ticket but that requires me to log in, which requires me provide 2fa details. I even had to create a new account just to post on these forums.

What do I do here?

Thanks,
Dave

[domjh]

Hi @user8217,

Have a look at Community Tip - Best Practices For Setting up and Using Two-factor authentication.

If nothing there helps, you will need to email [email protected] from the email address on the account you need to recover access to, with the following details:

@system

• The list of domains (1 or more) in your account
• The IP address(es) for the web server(s) associated with each those domain(s) (1 or more)
• Who your hosting provider is for each of those domain(s) (1 or more)
• What your original name servers were for each of those domain(s) (1 or more)
• For Authy, the phone number you used to activate Authy on your Cloudflare account