2fa recovery

Hi there - I’ve tried searching for this situation so I do apologise if I’ve missed something.

I have lost my 2fa + recovery codes.

I tried opening a support ticket but that requires me to log in, which requires me provide 2fa details. I even had to create a new account just to post on these forums.

What do I do here?


Hi @user8217,

Have a look at Community Tip - Best Practices For Setting up and Using Two-factor authentication.

If nothing there helps, you will need to email [email protected] from the email address on the account you need to recover access to, with the following details: