What is the name of the domain?
What is the error number?
Device verification failed
What is the error message?
Device verification failed Try again from a device that you recently used with Cloudflare.
What is the issue you’re encountering
I had previously set up email-based two-factor authentication, the login process is now requesting an authenticator app code or a recovery code.
What steps have you taken to resolve the issue?
I had previously set up email-based two-factor authentication, the login process is now requesting an authenticator app code or a recovery code.
Unfortunately, I did not set up an authenticator app or backup recovery codes. I am unable to proceed with the login. Could you please assist me in regaining access to my account?
Here are my account details for verification purposes:
Registered Email Address: [email protected]
What are the steps to reproduce the issue?
When we try recovery it fails on second step.
Device verification failed
Try again from a device that you recently used with Cloudflare.
Return to log in
If you have a billing profile, we can use that to verify you.
Verify with billing profile
If you do not have a verified device or a billing profile, we unfortunately cannot verify you to recover your account. Instead, you may need to delete your user account and create a new one.
Begin account deletion
Learn more:
About billing profiles
About account deletion
