2FA locked out of account

General
1

What is the name of the domain?

alt-sec.ca

What is the issue you’re encountering

Lost access to my 2FA and backup codes.

What steps have you taken to resolve the issue?

I filled the automated request but I have yet to receive any replies to my tickets as one domain name is expired, one has no A records to point to my server and the last domain name is ok with requested information.

I’m lost to what I can do afterward and would like to regain access to manage my domain name. This is my second account as I’m locked out of my primary.

Ticket is: 01288475

Thank you for any assistance.

2

Can you respond to your ticket via email from your primary account and copy the secondary account you are using here?

3

Good day,
I did reply to the ticket via my first account. If you need to access the file, please use HTTPS as I have a rule to block plain HTTP.

Thank you!

1 Like
4

Hey there,

Thank you for sharing the ticket number with us. We will be following up with you through the ticket to get this issue resolved.

5

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

1 Like
6

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