What is the name of the domain?
What is the issue you’re encountering
locked out 2fa no backup codes
Case # : 01337703. I cant do anything with my site until I can change my dns.
When you enabled 2FA you would have been given a list of recovery codes. You should first try to use one of those to access your account.
If you do not have backup codes then login with your username and password. When you reach the screen to input your 2FA code, click ‘Can’t access your 2FA device or backup codes’.
This will then walk you through the process to recover access to your account. You will need to verify your email and verify a device you have used previously to login. It will then take 3-5 days for Cloudflare to review your request.
The only way you’ll be able to regain access is by having access to the email address of the account.
These links may help, but they only work when logged out
If you know the email: https://dash.cloudflare.com/forgot-password
If you don’t know the email: https://dash.cloudflare.com/forgot-email
If you know the email and have 2FA issues, follow the process here: Two-factor authentication · Cloudflare Fundamentals docs
Questions about about account access & 2FA will need to be resolved by the Customer Support team and cannot be resolved on the Community.
To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help.
If you have login issues, complete the form here for assistance, https://dash.cloudflare.com/login-help.
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Apologize for the delay, I’ve responded to your ticket.
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