2FA locked out and no backup codes

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1

What is the name of the domain?

example.com

What is the issue you’re encountering

No 2fa device and backup codes

What steps have you taken to resolve the issue?

Ticket: 01390894
I have created a new cloudflare account to post, as I’m unable to access my account without 2FA

I’ve followed the 2FA recovery steps and added the .well-known/cf-2fa-verify.txt file to all domains listed in the support email. I’m still waiting for a reply and am unable to access my account. Could you please expedite the account recovery process?

2

The only way you’ll be able to regain access is by having access to the email address of the account.

These links may help, but they only work when logged out

If you know the email: https://dash.cloudflare.com/forgot-password
If you don’t know the email: https://dash.cloudflare.com/forgot-email
If you know the email and have 2FA issues, follow the process here: Two-factor authentication · Cloudflare Fundamentals docs

When you enabled 2FA you would have been given a list of recovery codes. You should first try to use one of those to access your account.

If you do not have backup codes then login with your username and password. When you reach the screen to input your 2FA code, click ‘Can’t access your 2FA device or backup codes’.

This will then walk you through the process to recover access to your account. You will need to verify your email and verify a device you have used previously to login. It will then take 3-5 days for Cloudflare to review your request.

Questions about about account access & 2FA will need to be resolved by the Customer Support team and cannot be resolved on the Community.

To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help.

If you have login issues, complete the form here for assistance, https://dash.cloudflare.com/login-help.

3

my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.

4

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