2FA Authentication Removal due to lost devices

General Cloudflare Email Security
1

What is the name of the domain?

vanillalanka.com

What is the issue you’re encountering

I have lost my Laptop and mobile where I have configure my 2FA and kept backup code to login to the cloudflare dashboard. but unfortunate I cannot access my account it’s asking 2FA code, I tried to submit a ticket via URL I found on the community “https://dash.cloudflare.com/login-help” and received a ticket number and they asked to follow Option 1 or Option 2 which I did Option 1 and reply to the same but here after I didn’t received any updates or response, my concern is one of my domain is already expired and I need to renew it my situation is critical. can some one guide me to contact cloudflare urgently. im on free tire but I can apply for a membership plan if needed. the account im submitting this is a different account not the one im describing.

What steps have you taken to resolve the issue?

I have submitted the ticket.

2

Can some one help to escalate this issue?

3

Certainly?

What’s the ticket #?

4

Hi sdayman,

Thank you for your email,

Ticket ID is - [Cloudflare - 01050917]

Regards,
Asitha

5

Ok, I’ve escalated it. You should hear back in the next 24 hours.

6

Dear adatman,
Thank you so much for your help

Regards,
Asitha

1 Like
7

Hi @asitha.shj,

Thank you for raising this issue.

I have just replied to you in the case 01050917.

Looking forward to your next reply.

1 Like
8

Dear malmedia,

Thank you for the support, I have responded to the ticket.

9

Dear malmeida,

I have responded to the ticket but I didn’t hear back from support
Can you please help.

Regards,
Asitha

11

I hear that this has been resolved. I’ll mark this thread as Solved now.

1 Like
12

Thank you so much for all the support

Regards,
Asitha

3 Likes
13

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