2FA auth token not sending to email

[mmubashar]

I can’t login to Cloudflare because the auth token is not sending to my email. Being a Pro user, I can’t even request a ticket creation because, it requires me to login first.

This has been going on for a few days now. I did gave it enough time to see if the token eventually gets delivered, but it doesn’t.

I also dropped an email to [email protected] but I have not received any acknowledgement email from that address yet. I have a major SSL issue that needs attention and I can’t even login T_T

Someone can help me expedite this please?

Thank you.

Regards,
Shahz

[sdayman]

Did you contact [email protected] using the email address you use to log into your account? It’s quite possible you didn’t get a reply yet because of the same email problem that’s stopping the 2FA email.

If you post your domain name here, @cloonan might take a look to see if they’re got your request in the system. Here’s some more 2FA info that includes recovery tips (many of which I’m sure you already tried).

Community Tip - Best Practices For Setting up and Using Two-factor authentication

Error Try the suggestions in this Community Tip for best practices to avoid issues with two-factor authentication and to troubleshoot any issues you may have using 2FA. Background Two-factor authentication (2FA) adds an extra layer of security to your Cloudflare account. Cloudflare strongly recommends that all users take advantage of this feature when logging in to the Cloudflare dashboard. If you need to disable two-factor authentication at a later time, you can do so in the My Profile page …

[mmubashar]

Thank you for the quick response @sdayman

Yes, I did try to email that address but I have not received any acknowledgement. Which is why I started this thread too. The domain of the email is pokde.net

I have tried sending several emails back and forth to that address and they deliver just fine. Just not getting emails from cloudflare.

[cloonan]

@mmubashar

pokde.net

Hi @mmubashar, can you share a ticket number here? I looked at your domain and don’t see any recent tickets and looked at your current email and the one associated with the domain and don’t see any recent tickets. A number would help to track them down. Sorry for the issues.

[mmubashar]

Hi @cloonan

I can’t create a ticket because to open a ticket, I need to login which requires the authentication token, which is the problem in the first place. I’m using an alternative email for this reason. I tried sending them an email using the email address on record, and while on my side it says it was sent, I didn’t get any acknowledgement email from Cloudflare.

[cloonan]

Thank you, I’m really sorry for the issues you’re facing. I don’t see any tickets created under either email address.

I kicked off a ticket using the email on the domain, lmk if that gets to you, ticket 1879151.

[cloonan]

Hi @mmubashar, I see Support was able to determine the emails are being rejected by your mail provider, did you receive the communication from them?

[mmubashar]

Hi @cloonan indeed, I got the ticket created. it means the ticketing email is working fine. Let’s continue there.

[user7109]

Hi, i’m having the same issue with my account. Every time i try to login i’t says that is an unrecognized IP and send a confirmation to the email, but it never arives. We manage our own domain and there are no blocks in the relay, there are no records of any mail from Cloudflare in the logs. Can you help please?