25 day with zero access to Pro WAF function!

General Billing
1

i have a pro subscription on two domains, and I have paid an annual subscription in advance, and I discovered that I’m on the free plan after a while, I have opened three tickets till now with zero support , no nothing happened, I’m not sure if there is any other action should I take ? or should I just start looking for another WAF!
BTW I didn’t try to change or add any subscriptions to my account so I’m not sure even what happened , and the only respond that I have received from Cloudflare team , " yes we can see that you have paid 1 year subscription and we will send this issue to billing team! "

any advice here?

TicketNumber : #3289291

2

I flagged 3289291 for my Support colleagues.

3

Hi, the ticket has been escalated to the Billing Team, and they will assist you with your request. Meanwhile, your patience is highly appreciated.

1 Like
4

This topic was automatically closed after 14 days. New replies are no longer allowed.

5

Your ZD ticket 3289291 was migrated to SF case 00976475.

6

Hi! I can see our billing team reached out to you and your case is now resolved. Please let us know if you need further assistance.