22 Unable to add any payment method

General Billing
1

What is the name of the domain?

akhade.site

What is the error number?

400

What is the error message?

account does not have payment method set up

What is the issue you’re encountering

Every time I save the billing info it tells me it was added successfully, then the page will refresh, my billing info is gone and it gives me an error account does not have payment method set up

What steps have you taken to resolve the issue?

  • Multiple cards(from different banks, VISA, MasterCard)
  • PayPal
  • Different browsers(Chrome/Firefox)
  • Different devices(Android/Ubuntu)
  • Multiple ISPs
  • Incognito mode while disabling all addons/extensions
  • Contacted bank(they said no transaction has been made)

Billing issues requre a Billing ticket with Support

01384681

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Add any payment method to my account and Click confirm; the payment method won’t be saved

Screenshot of the error

pay1.png
pay1.png1920×1080 188 KB

2

I understand this is a duplicate of this thread, but I had to create it since the previous discussion did not include resolution steps, it simply said it was resolved. Additionally, my support tickets (01373442, 01384681) are being ignored.

3

@cloonan
This issue has been present for a month, and several tickets have been raised recently. Here is a list of tickets to track:

1 Like
5

Thank you, please don’t open any more tickets, that just resets reply time to the latest ticket.

1 Like
6

Any updates on this? I’ve been facing this issue for over a month now.

I was planning to purchase R2 storage once my payment method was added, but the support response time is too slow. Should we consider moving away from Cloudflare?

1 Like
7

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