+20min Delays to Cloudflare Access “One-Time Pin” emails

What is the name of the domain?

What is the error number?


What is the error message?


What is the issue you’re encountering

When trying to access a website hosted by cloudflare using the ONE-TIME PIN, the code arrives after more than 20 minutes to the authorized email address, as a result of which this code is already expired, because according to the cloudflare configuration, each ONE-TIME PIN is valid for 10 minutes. This is a serious problem for my organization, I am asking for help.

What steps have you taken to resolve the issue?

  1. I checked the entire cloudflare configuration - everything is OK
  2. I checked my current cloudflare subscription and billing status - everything is OK

What are the steps to reproduce the issue?

Attempting to access a site hosted by cloudflare using ONE-TIME PIN

Hi @michal.chmielecki,

Please verify that [email protected] is allowlisted in your users’ email servers as some mail servers may delay notifications based on greylist rules.

Thank you for reacting to the post. This mainly concerns e-mail addresses from gmail.com, so notification e-mails from Cloudflare should not be blocked in any way…

Are these issues related to the problem your team has been working on for the second week?