+20min Delays to Cloudflare Access “One-Time Pin” emails

What is the name of the domain?

What is the error number?

None

What is the error message?

None

What is the issue you’re encountering

When trying to access a website hosted by cloudflare using the ONE-TIME PIN, the code arrives after more than 20 minutes to the authorized email address, as a result of which this code is already expired, because according to the cloudflare configuration, each ONE-TIME PIN is valid for 10 minutes. This is a serious problem for my organization, I am asking for help.

What steps have you taken to resolve the issue?

  1. I checked the entire cloudflare configuration - everything is OK
  2. I checked my current cloudflare subscription and billing status - everything is OK

What are the steps to reproduce the issue?

Attempting to access a site hosted by cloudflare using ONE-TIME PIN

Hi @michal.chmielecki,

Please verify that [email protected] is allowlisted in your users’ email servers as some mail servers may delay notifications based on greylist rules.

Thank you for reacting to the post. This mainly concerns e-mail addresses from gmail.com, so notification e-mails from Cloudflare should not be blocked in any way…

Are these issues related to the problem your team has been working on for the second week?