2 weeks of no attendance to problem

Website, Application, Performance
1

Good day

Could someone please explain to us if there is anything that we did wrong here that has made Cloudflare refuse to attend to the issue we have with Cloudflare for 2 weeks. Issue of not being able to re-subscribe to cloudflare images/video after we have been using it for several months now. Till now, users of our platform can’t upload images or videos because they have refused to attend to it. When we try to renew/resubscribe, we keep getting a

"Contact Support

For security reasons, there is a problem with your billing profile. (Code: 1292)

Refer to our Support Portal for assistance."

Please see screenshots attached of correspondence for the last 2 weeks without any attention to problem

Group 59
Group 591605×7848 501 KB

What is the solution to this issue and lack of support and solution by Cloudflare?

Thank you

3

The last reply seems to be from 2 days ago based on your screenshot. Is this an old screenshot or by 2 weeks did you mean 2 days?

1 Like
4

Thank you for your response.

By 2 weeks, I mean 2 weeks. Engineering has “been on” it for 2 weeks. Customer case has been telling me they will “get back to” me for 2 weeks. No explanation as to what engineering found out. No explanation as to whether engineering has actually looked at it and no explanation as to when engineering will finish looking at it and solve the issue.

Thanks

5

Hi @naheretech

I will close this post as your issue has been resolved through the ticket.