2 week support wait time

Website, Application, Performance DNS & Network
1

What is the name of the domain?

What is the issue you’re encountering

August 16 (14 days ago); still no initial response

What steps have you taken to resolve the issue?

I created support request 01040731 two weeks ago and am waiting for an initial response.

Reported issue: I received an email alert “The Domain Control Validation (DCV) has failed for the certificate” but I didn’t make any changes recently and my DNS Setup type is “Full”. Is this due to routine internal maintenance by CF or should I be concerned?

What feature, service or problem is this related to?

DNS records

2

Hey there!

Sorry about the delay on the reply. That message was due to a temporary failure on the initial check, but the process successfully completed. I have updated you on your ticket.

If you need any follow up, please let us know on the ticket, and we can continue the conversation there.

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