1014 - CNAME Cross-User Banned

What is the name of the domain?


What is the error number?


What is the error message?

CNAME Cross-User Banned

What is the issue you’re encountering

Users get this error when trying to make payments

What steps have you taken to resolve the issue?


What are the steps to reproduce the issue?

We do not use Cloudflare and no one should be getting this error when clicking a link
on our website to be directed to the online payment portal.

Screenshot of the error

That is a configuration error by the payment portal you are using. They will need to fix the problem.

Can you share their actual domain?




That’s not the domain from your screenshot, which ends in rentpayer.com.

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