Given the title of this recent thread “Problems wuth setting up a CNAME record”, I’m just going to piggy back onto it. this could be a quick one. I’m fairly new to Cloudflare.
I setup a new CNAME and get an “Error 1014 … CNAME Cross-User Banned” which leads me to Cloudflare documentation saying “CNAME setup is available to paid Cloudflare plans at the Business or Enterprise level.” only?? So my question is…
Do I have to sign up for 200p/month Business Account to accomplish this? Seems like a lot to pay for something so simple. Also, all of our former CNAME and A records are working just fine (setup prior to updating to Cloudflare’s DNS). Can I change back to our old names servers, add the CNAME there, then switch back to Cloudflare’s DNS as a workaround?
Ok. I will ask them but I’m pretty certain they will point me back to Cloudflare. It’s pointing to herbmentor.circle.so. Someone from their support chat already responded saying we need a “Business or Enterprise level Cloudflare account” which is my primary question, do we? This is why I am confused and asking here first.
In this case, I think your noted suggestion of turning off the proxy may have been the issue. I somehow missed that and after turning it off and reconnecting on their end I’m now getting " Almost there! Your custom domain will be activated within 5 minutes." so… I imagine it should work now. Thanks domjh.
No problem, if you talk to them again you might suggest they update their documentation (feel free to send them a link to this thread) so future customers will find the process easier and their support will hopefully give out the correct information.