1014 CNAME Cross-User Banned - don't now what to do

What is the name of the domain?

conteudo energypass com br

What is the error number?

1014

What is the error message?

CNAME Cross-User Banned

What is the issue you’re encountering

Error 1014

What steps have you taken to resolve the issue?

None. I don’t know which user or account is “crossed” to check.

What feature, service or problem is this related to?

I don’t know

What are the steps to reproduce the issue?

just visit https://conteudo.energypass.com.br/

Screenshot of the error

What DNS record have you set for conteudo in your Cloudflare DNS?

Hi!

I followed hubspot instructions and added 4680927.group27.sites.hubspot.net

It seems the Hubspot IP address is being announced by Cloudflare…
https://radar.cloudflare.com/ip/199.60.103.2

Set the DNS record to “DNS only” instead of “Proxied” and see if that works.

1 Like

it’s already in ‘DNS only’

Check with hubspot. It may be that something is not configured on their end.

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