1014 Cname corss-user banned

Website, Application, Performance DNS & Network
1

What is the name of the domain?

lumossho.io

What is the error number?

1014

What is the error message?

Error 1014 CNAME Cross-User Banned

What is the issue you’re encountering

You’ve requested a page on a website that is part of the Cloudflare network. The host is configured as a CNAME across accounts on Cloudflare, which is not allowed by Cloudflare’s security policy.

What steps have you taken to resolve the issue?

None, as i dont know whats wrong with it, i havent touch nor messed with my Cloudflare in 3 months and suddenly today i go to check my website and it gives me this error for the first time EVER and nothing had changed before hand to my knowledge

What feature, service or problem is this related to?

I don’t know

Screenshot of the error

Screenshot 2024-09-28 160438.png
Screenshot 2024-09-28 160438.png1919×987 22.3 KB

2

Can you show a screenshot of your DNS records in Cloudflare?

3

sure, here it is.

image.png
image.png807×495 7.25 KB

4

This error usually happens because the domain is not correctly added to the platform you are using - in this case, Sellix.

Can you check that you have added the correct domain and try to remove and add it again?

5

im new to this, can you explain to me a little more on how to go about this?